Biscuit's mum books a stay.
Your booking page takes the request while you sleep. You approve it over coffee, and the deposit email goes out by itself.
Pet hotel software, made by a pet hotel
Our secret to happy guests, now yours.
We run The Cat Hotel in Johannesburg, where every guest gets fussed over by name. Petwyse is the system we built so our team could spend the day with the guests instead of the diary. Now your hotel can have it too.
- 4.9★ from 237 Google reviews for our own hotel
- From £24 a month
- Free website and free hosting
Knows every guest by nameRemembers the fussy eatersMakes time for the evening photoNever double-books a villaChases vaccination cards for youReminds owners at 2pm the day beforeTakes bookings while you sleep
Meet the guests
You bring the care. Petwyse remembers the details.
Every guest arrives with a story: a favourite blanket, a tablet at 8am, a fear of thunder. Petwyse keeps all of it on the booking, so whoever is on shift knows it too. Tap a guest to see what it remembered.
One guest, one stay
What a stay feels like when the admin looks after itself.
The check-in sheet is ready.
Blue bowl. Quiet villa. Shy on night one. Everything her mum told you is on the sheet before Biscuit is out of her carrier.
The photo that makes her mum's day.
Software can't love a cat. But with the diary handled, your team has the time to send the photo, brush the coat and sit with the shy ones.
A friendly nudge, sent for you.
The day before check-out, her mum gets the pick-up time and the balance due. Nobody has to chase, and nobody feels chased.
Home time.
A happy, brushed, unstressed cat goes home. A thank-you email follows a day later, with a gentle ask for a review.
★★★★★
Do that for every guest, and a small family hotel ends up with 237 five-star stories. That's the whole secret. Now it's yours.
Don't take our word for it
These are our reviews. Petwyse is how we had time to earn them.
Real words from guests' families at The Cat Hotel, the pet hotel that runs on Petwyse every day. Drag them around if you like (or swipe, on a phone).
“I have not received such a high standard of customer service ever! Moira and her team went over and above, day after day.”
“Thank you so much for all the photos and updates. It was so heartening to see them looking pretty and healthy.”
“I collected a very contented, happy, unstressed cat.”
“From messages, updates, and photos of our babies, we were so blessed to have you with them.”
“I know that I couldn't have found a better place for him. The calm, tranquil environment is really great for cats.”
“We've never seen anything comparable. Squeaky clean, welcoming for both us and cat.”
4.9★ from 237 Google reviewsVisit The Cat Hotel ↗
Our advantage, now yours
Big-hotel systems, at a boutique-hotel price.
Proper systems cost hundreds a month, so small hotels make do with a diary and a WhatsApp group. We think the hotel with 12 villas deserves the same tools as the one with 200.
- Built at a front desk, not in a boardroom.Every feature exists because our own hotel needed it on a busy Friday.
- Made for boutique hotels.Catteries, kennels, day cares and mixed pet hotels with a handful of rooms and a lot of heart.
- The door's open for big hotels too.More than 60 units or several sites? We'll set up each hotel and build around how you work.
One house rule: we don't offer Petwyse to cat hotels and catteries near us in Johannesburg. Everyone else, welcome in.
Pricing
How many rooms do you look after?
Every feature on every plan, a free website with free hosting, and unlimited staff logins. You only pay for your size.
Boutique
For the hotel that knows every whisker
£24 /month
Billed monthly, cancel any time
Up to 20 units
- Online booking page, planner and dashboard
- Built-in CRM, so you never lose a customer's details again
- Deposits, invoices, receipts and automatic reminders
- Customer portal with vaccination uploads
- Staff, roles, leave and statistics
- Free website with free hosting, plus an onsite SEO audit
Growth
For the busy, full-every-holiday hotel
£40 /month
Billed monthly, cancel any time
21 to 60 units
- Every Boutique feature, sized for a bigger hotel
- Up to 60 units
- Free website with free hosting, plus an onsite SEO audit
- Priority WhatsApp support
- White-glove migration on annual plans
Enterprise
For big hotels and groups
Custom
Quoted case by case
More than 60 units, or several sites
- A hotel set up for each of your sites
- Features built for your own workflow
- Dedicated onboarding and data migration
- Website, SEO and strategy for every location
- A direct line to the founder
30-day free trialEvery feature on every planFree website and onsite SEO auditUnlimited staff loginsCancel monthly plans any timeYour data exports with you
Prices in every currency
| Currency | Boutique, monthly | Boutique, annual | Growth, monthly | Growth, annual |
|---|---|---|---|---|
| British pounds (GBP) | £24 | £240 | £40 | £400 |
| US dollars (USD) | $30 | $300 | $50 | $500 |
| Euros (EUR) | €28 | €280 | €46 | €460 |
| Canadian dollars (CAD) | C$42 | C$420 | C$69 | C$690 |
| Australian dollars (AUD) | A$46 | A$460 | A$76 | A$760 |
| South African rand (ZAR) | R549 | R5,490 | R899 | R8,990 |
Boutique is up to 20 units and Growth is 21 to 60 units. Annual plans cost the same as ten months. More than 60 units, or several sites, gets a custom quote. You are billed in your hotel’s own currency, or in US dollars if it is not listed.
Included with every plan
A free website, with free hosting. Really.
Pet parents choose with their hearts, and they meet you on your website first. Every plan includes a warm, fast website built by Destiny Digital, the team behind Petwyse and The Cat Hotel's own site, with your booking form wired straight in.
- Designed and hosted for you, with your rooms, rates, photos and reviews.
- An onsite SEO audit so pet owners nearby find you first.
- Booking requests land as Pending in Petwyse, ready to approve.
Yes, there's serious software under all this fur
Peek behind the front desk.
Online bookings, a drag-and-drop planner, deposits, invoices, reminders, a customer portal and staff rotas. Start a free trial and try every one of them with your own units.
Questions
Asked by owners before they check in.
Is Petwyse only for cat hotels?
No. It runs a cat hotel, but units, rates and booking rules work just as well for kennels, dog day cares and mixed cat and dog hotels. You can charge by the night or by the day.
How much does it cost?
£24 a month for up to 20 units and £40 a month for 21 to 60 units. More than 60 units, or several sites, gets a custom quote. Every plan includes every feature, a free website and free hosting. Annual plans get two months free.
Do I need to install anything?
No. Petwyse runs in your browser on a computer, tablet or phone. Your staff log in with their own accounts, as many as you need.
Can I move my bookings from a diary, Excel or another system?
Yes. On annual plans we import your customers, pets and future bookings for you. On monthly plans, send us a spreadsheet and we will help you bring it across.
Why won't you sell to catteries near The Cat Hotel?
Because Petwyse is our own hotel's advantage. We're happy to share it with the world, just not with our neighbours down the road in Johannesburg.
How does the free trial work?
Sign up with your hotel’s details and you are in Petwyse straight away, with 30 days of every feature. We never take a card during the trial. If you would like a hand, tick “Book me a free setup call” and we phone you within one working day. Trials are for pet boarding businesses only.
Your guests deserve the fuss. Petwyse gives you the time for it.
Start a 30-day free trial with every feature. No credit card. Set up on your own, book a free setup call, or message Paul on WhatsApp first.