FAQ
Questions owners ask before they switch.
Can't find your answer? Message us on WhatsApp and you will hear back from the people who built Petwyse.
Getting started
Do I need to install anything?
No. Petwyse runs in your browser on a computer, tablet or phone. Your staff log in with their own accounts from the front desk or on the move.
How long does setup take?
Most owners are taking bookings in an afternoon: add your hotel details, create your unit types and units, set your deposit and booking rules, then add the booking link to your website.
Can I move my bookings from a diary, Excel or another system?
Yes. On annual plans we import your customers, pets and future bookings for you. On monthly plans you can import a spreadsheet yourself, and we are a WhatsApp message away if you get stuck.
What happens after the 30-day trial?
Pick a plan and keep everything you set up. If you do not subscribe, your account pauses. We never take a card during the trial.
Pricing and billing
How much does Petwyse cost?
Boutique is $35 a month for up to 25 units and Growth is $55 a month for 26 to 75 units. Larger hotels and groups get a custom quote. Every plan includes every feature.
Which currencies do you bill in?
US dollars, British pounds, euros, Canadian dollars, Australian dollars and South African rand.
Is there a discount for paying annually?
Yes. Annual plans cost the same as ten months and include white-glove data migration.
Can I cancel?
Monthly plans can be cancelled any time, and you can export your data before you go.
Features
Does it work for dogs as well as cats?
Yes. Petwyse runs a cat hotel, but units, rates and booking rules work for kennels, mixed boarding and daycare too.
Can customers book online?
Yes. Customers register, add their pets and request a stay from your website or Facebook page. Requests arrive as Pending for you to approve.
Can I charge different rates for different rooms?
Yes. Each unit type has its own rates and features, and rates can change with the number of pets sharing a unit.
Do you handle grooming?
Grooming appointments run on your website with Jet Appointments, which comes as part of the Petwyse digital suite.
Can I run more than one hotel?
Yes, on a custom plan. Several hotels can run under one login.
Data and security
Is my customers' data safe?
Data is encrypted in transit, backed up automatically and handled under our privacy policy, which follows GDPR principles.
Who owns the data?
You do. You are the data controller for your customers' information and can export it at any time.
Where is Petwyse based?
Petwyse is a brand of Destiny Digital Consulting LLC, registered in Delaware, USA. Our development team is in Johannesburg, South Africa.
Website and SEO
What comes with the free website?
A website designed and hosted by Destiny Digital, an onsite SEO audit and a growth strategy session. Your booking form connects straight to Petwyse.
I only need a website. Can you help?
Yes. Destiny Digital builds and looks after websites for pet businesses on a low monthly fee. Visit destinydigital.co.za or message us.
Spend your mornings with the guests, not the diary.
Try every feature free for 30 days. If you would like a walkthrough first, message us on WhatsApp.