Features
Everything a boarding business runs on, in one login.
Bookings, payments, customer records, emails, staff and stock. Every feature is included on every plan, so a 12-unit cattery gets the same tools as a 70-unit kennel.
Click through it
Working replicas of the screens you will use every day.
Every guest here is invented. Every button works.
Booking management
Every stay with its unit, pets, times, medication flag and payment status. Flip the switch to find deposits that are late.
| No. | Status | Unit | Pets staying | Dates | Nights | Meds |
|---|
Customer CRM
Every owner, pet, vet, stay and payment in one record. Search by owner or pet name and see who is a regular, who is due back and who needs medication.
| Customer | Pets | Stays | Last stay | Total spent | Tags |
|---|
E-mail templates
Every stage of a booking has a template. Write it once in your own voice. Petwyse fills in the details for each customer.
Customer portal
Your customers register, add their pets and request a stay from your website or Facebook page, any hour of the night.
- Pet details and vet details stored once, reused every stay.
- Vaccination uploads checked before you approve.
- Emergency contacts on file for every guest.
- Booking history and your boarding terms in one place.
Staff schedule
Tap a day to put someone on or off the roster. Wages update from each person's daily rate.
Stock list
Levels drop as you log usage. Anything under its reorder point shows on the dashboard.
Occupancy, next 14 nights
Pets in house each night against a 40-unit hotel. Hover a bar for check-ins and check-outs.
The full list
What is inside Petwyse.
Bookings and availability
Take requests around the clock and approve them in one click.
- Booking requests from your website and Facebook page
- Pending approvals with approve or decline emails
- Availability by unit type and date
- One booking across several pets and units
- Waiting list for busy periods
- Minimum stays, food options and medication rules
- Booking, check-in and check-out calendars
Deposits and payments
Get paid before the guest arrives, without chasing.
- Deposit percentage set by you
- Bank transfer capture with no card fees
- Card payments through Stripe
- Statuses: Deposit due, Deposit paid, Fully paid
- Outstanding balances on the dashboard
- Deposits overdue after 48 hours flagged
- Refunds recorded against the booking
Automated emails
Every stage of a booking has a template in your own words.
- Request, approval, deposit, confirmation and decline emails
- Check-in and check-out reminders the day before
- Merge fields for names, pets, dates and balances
- Your own custom templates
- Scheduled emails visible on the dashboard
- Every sent email recorded in the event log
CRM and customer portal
Never lose a customer's details again.
- Customer records with full stay and payment history
- Pet profiles with vet and emergency contacts
- Vaccination certificate uploads
- Medication and dietary notes
- Customers update their own details online
- Tags for regulars, VIPs and special care
The front desk dashboard
Today's work on one screen you can arrange yourself.
- Pending, check-ins, check-outs, occupancy and outstanding tiles
- Check-ins and check-outs remaining today
- Printable daily sheets
- Appointments and viewings
- Quick notes captured against bookings
- Event log of every action and email
Staff and wages
Know who is in today and what the month will cost.
- Unlimited staff logins
- Access levels for each staff member
- Roles, start dates and pay basis
- Daily, weekly or monthly rates
- Leave and sick leave tracking
- Staff schedule that feeds the wage total
Stock and suppliers
Food, litter and cleaning supplies under control.
- Stock list with quantities
- Reorder points and low-stock alerts
- Low stock shown on the dashboard
- Supplier list with contact details
Occupancy and statistics
See the busy season coming and plan staff around it.
- Occupancy forecast for the days ahead
- Check-ins, check-outs and pets in house per night
- New customers, pets and bookings over time
- Statistics across bookings and revenue
Access and security
Runs in the browser on any computer, tablet or phone.
- Nothing to install
- Encrypted connections throughout
- Automatic backups
- Several hotels under one login
- Prices shown in your own currency
- Your data exports with you
Who it's for
Set up for the way your business works.
The full digital suite
In Petwyse. Multi-unit hotels with villas, suites and shared rooms on their own rates.
In Petwyse. Day passes and regulars on the same customer and pet records.
On your website. Online grooming appointments with Jet Appointments.
On your website. Newsletters and automated follow-ups with FluentCRM.
Built by owners, for owners
Made at a front desk, not in a boardroom.
| Petwyse | Typical pet software | |
|---|---|---|
| Designed around | Multi-unit boarding hotels | Grooming and walking first |
| Different rates per unit type | Yes, per unit and per number of pets | Often a single nightly rate |
| Bank transfer deposits with no card fees | Yes | Card payments pushed |
| Staff logins | Unlimited on every plan | Charged per user |
| Data migration | Done for you on annual plans | Spreadsheet import, on your own |
| Booking website | Free with every plan | Extra cost or none |
| SEO audit and growth strategy | Included | Not offered |
| Features by plan | Every feature on every plan | Key features locked to top tiers |
Spend your mornings with the guests, not the diary.
Try every feature free for 30 days. If you would like a walkthrough first, message us on WhatsApp.